Frequently Asked Questions

Seven Lays is an Indian skincare house. We make considered formulas for face, body and ritual — designed to layer with care, not to crowd the shelf. The name is a promise: skin is built in layers, and so is a good routine.

Start with cleanser, then the thinnest water-based treatments, then cream or oil, and finish daytime rituals with sunscreen. Introduce one new product at a time and wait several days before adding another, so you can see how skin responds.

A simple daily rhythm: cleanse → treat → moisturise → SPF (morning). At night, skip sunscreen and seal with your cream or oil.

Most formulas are created for everyday use across skin types, including combination skin common in Indian climates. Always read the product page, patch-test on the inner arm or behind the ear for 24 hours, and stop if irritation persists. Individual results vary.

Many people prefer vitamin C in the morning under sunscreen, and retinol at night. If you use both, introduce them slowly, buffer with moisturiser, and never skip SPF the next day. This is general guidance, not medical advice. If you use prescribed actives, ask your dermatologist.

We do not provide medical advice. Some actives, including retinol, are commonly avoided during pregnancy and nursing. Please ask your doctor before using any Seven Lays product, and share the ingredient list on the product page with them.

Yes. Apply a small amount to clean skin on the inner arm or behind the ear, wait 24 hours, and only then use it on the face. Discontinue use if you notice persistent redness, itching, swelling, or discomfort, and write to us at info@sevenlays.com if you believe the product is at fault.

We currently ship across India. Standard delivery is typically 3–7 business days after dispatch, depending on your pin code, courier capacity, weather, and peak periods. The estimate shown at checkout begins after the order is handed to the courier, not at the moment of payment. Delivery dates are estimates, not guarantees.

You can pay by Razorpay (cards, UPI and other methods Razorpay offers at checkout). Available methods are shown on the checkout page before you place the order.

Write to info@sevenlays.com immediately with your order number and the corrected address. We can only change an address before the order is packed or handed to the courier. Once dispatched, the shipment follows the original label.

Combos are curated sets sold at a considered combo price. Each coupon is set to apply to regular products only, combo products only, or both. At checkout, only eligible items receive the discount. If nothing in your bag qualifies, the code will not apply.

All cancellation and refund requests are handled by email only, at info@sevenlays.com. Include your order number, the email used at checkout, and a short note on what you need. Please read the Refund & Cancellation Policy before you write — opened personal-care products are limited for hygiene reasons, and cancellation is only possible before fulfilment begins.

Email info@sevenlays.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the outer carton, inner packing, and product. For an empty or tampered parcel, a short unboxing video is the most helpful record. Keep the packaging until we have replied.

Email info@sevenlays.com. We read every message and reply Monday to Friday, 10:00–18:00 IST. Please do not send order changes over social media — email is the record we work from, especially for cancellations and refunds.